top of page

FAQ

Frequently Asked Questions

discussion-23QBHWP-small.jpg

Find out more about our service by going through our most frequently asked questions.

Should the information here does not satisfy your query, please do not hesitate to contact us for a better understanding on how we can help you.

  • Where are you located?
    I am based in Bukit Jalil, Kuala Lumpur. However, we have no problems to come to your place & service your area. Please fill in the enquiry form to let us know what you need.
  • Where is your studio?
    Our main studio is located near Kinrara Golf Club, Bandar Kinrara, Puchong, Please let us know your requirement & we will advise you on the best location to have your photography done.
  • How do I know if you are the suitable photographer for my need?
    You may refer to the clients' review page to find out what previous clients have said after engaging us for their photography need. This will help you decide whether we are suitable for you. Otherwise you may also view our work at the Gallery menu pages to gauge whether our photography style suits your requirement(s).
  • How do you deliver the files once they are ready?
    We upload the final files into a dedicated Storage Drive online. After that we will send you a link via Email or Whatsapp for you to download. All you need to do is click on the link to retrieve your files.
  • What kind of photography do you provide?
    We do mostly business related photography which focuses more on Portrait, Event, Food, Product, Interior & Aerial photography. However, just drop us an enquiry to see whether we are able to help you with your requirement. Click here to enquire more.
  • Do you provide videography as well?
    Yes we do provide other services besides photography. We have a team of people doing videography. Please fill up the enquiry form to let us know about your requirement.
  • Are you able to come to my house or office to do a photoshoot?
    Yes. We are able to come to your place for the photography session with proper mobile studio lights & other equipment to cater to your need. Click here to let us known more about your requirement.
  • Do you provide Photo Album printing or Photo Frames after I have my photos taken?
    Yes we do have this option if you need them. Do let us know what you need & we will be happy to help. We also have other items such as custom Pen Drives & Photobooth if you require them. You may go here to look at the options that we offer.
  • How long will I get the final photos after the session?
    Each photography session is different in terms of client requirement. Generally, the photos can be ready as fast as the same day to up to 14 days. However please contact us to have an estimate of how long we will need to complete the job based on your specific requirements.
  • How much does it cost me to have a photography service?
    Each type of photography service has different price rate and calculation method. You may get a price quote from us by providing us your simple requirement & we will be happy to provide you with a price quotation. Click Here to tell us more about your requirement.
  • Do you charge for transportation?
    We do not charge for transportation for photography or videography service wihtin Klang Valley. However there will be a minimum charge for transportation if the location is outside of Klang Valley, Malaysia.

Like & Follow our Social Media pages to receive latest updates

06 Phone Screen Mockup - Socmed.png
FB Logo PNG 2.png
IG Logo PNG 2.png
whatsapp-button.png

Terms & Conditions

TERMS & CONDITIONS 

Terms & Conditions

Welcome to Muhd Ikmal Photography for online store. Terms and conditions stated below applies to all visitors and users of https://www.muhdikmal.com. You are bound by these terms and conditions as long as you're on https://www.muhdikmal.com

General

The content of terms and conditions may be change, move or delete at any time. Please note that https://www.muhdikmal.com have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://www.muhdikmal.com will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Muhd Ikmal Photography.

Comments and Feedbacks

All comments and feedbacks to Muhd Ikmal Photography will be remain muhdikmal@yahoo.com.

 

User shall agree that there will be no comment(s) submitted to the https://www.muhdikmal.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

 

Newsletter

User shall agree that https://www.muhdikmal.com may send newsletter regarding the latest news/products/promotions etc through email to the user.

 

Indemnification

The user shall agree to defend, indemnify and hold https://www.muhdikmal.com harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

 

Link to other sites

Any access link to third party sites is at your own https://www.muhdikmal.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

 

Inaccuracy Information

From time to time, there may be information on https://www.muhdikmal.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

 

Termination

This agreement is effective unless and until either by the customer or https://www.muhdikmal.com. Customer may terminate this agreement at any time. However, https://www.muhdikmal.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

 

Delivery Policy

7-14 days for Standard Delivery or otherwise mentioned in the quotation or sales agreement.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

 

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.

Shipping, Cancellation & Refund Policy

SHIPPING, CANCELLATION, AND REFUND POLICY

Cancellation of Service

Any payment made as deposit or booking payment is not valid for refund. of the cancellation is made my the client. 

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  1. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.

  2. Credit card refunds services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

 

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at muhdikmal@yahoo.com within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.

 

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

Privacy Policy

Your Privacy

We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agency.


Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.


Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Muhd Ikmal Photography.

All Muhd Ikmal Photography members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on the Muhd Ikmal Photography website. You can access 'Your Account' once you register and login. Or click on the 'unsubscribe' link in any email communications which might we send you.


What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Muhd Ikmal Photography, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.


Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Muhd Ikmal Photography uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.


Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  1. In the event that Muhd Ikmal Photography sells or buys any business or assets;

  2. If Muhd Ikmal Photography or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

  3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of FVSB, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Checking Your Details

If you wish to verify the details you have submitted to Muhd Ikmal Photography you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.


Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Muhd Ikmal Photography team, who will be delighted to answer any questions you may have.

bottom of page